Discover the latest trends in the world EX- CX CrossXM

10 5 Irrefutable Reasons to Invest in Employee Experience Measurement

Have you ever wondered how your employees feel within your company? How they feel about the work environment, their leaders, their opportunities for growth?

Loyalty to your Talent: Discover how to listen to your collaborators to increase their experience and commitment to your company

In an increasingly competitive world of work, where talent retention has become a crucial challenge for companies, the employee experience (EX) is positioned as a determining factor for success.

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9 Improving the customer experience: a guide to measurement and action

Hello to all readers of this blog! Today we are going to dive into a crucial topic for any company looking to stand out in today's market: customer experience (CX). And who better than Santiago Gómez, our Senior Customer Experience Analyst at Vocé, to guide us through this fascinating world.

A happy and productive team: Employee Experience for Dummies

EX is a term that refers to employees' perception of their work and the company they work for. It encompasses all aspects of working life, from the hiring process, through training, career development, communication, work environment, recognition and reward - what we know as the life cycle - to leaving the company.

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12 What is customer experience? For dummies

Customer experience is important because it can have a significant impact on the financial results of any business or organization. Customers who have a good experience with a company buy more products or services, stay with the company longer, recommend it to others, and very importantly, forgive the company for its mistakes.

How to identify key leadership skills and leverage them

Effective leadership plays a crucial role in the success and sustainability of any organization. A strong leader not only inspires and motivates his or her team, but also sets a role model that promotes positive employee experiences and contributes to the company's leadership and service culture. Therefore, we want to share with you how you can identify key leadership skills and enhance them.